Qualité Tourisme

Qualité Tourisme

Qualité Tourisme

The date of obtaining the label : 02/20/2020
Rate obtained : 96.74 / 100 

What is Qualité Tourisme ? 
A label certifying the quality of the service offered

The translation of Qualité Tourisme is Quality Tourism. It's a brand/label created in 2005 by Atout France in order to support tourism professionals wishing to continuously improve the quality of French tourism services. And Atout France is a french agency created by the government to help the professionals of the tourism industry to develop themselves. 

This brand helps tourism professionals to continuously improve the quality of their standards and the quality of the services offered and thus allows customers to choose with confidence the establishments for their stays. 

How ? 
Through a mystery visit and a jury

An audit in the form of a mystery visit assesses the establishment's services. The result of the audit is then presented to a jury which decides on obtaining the label.

This system being renewed every 3 years, the hotel continues throughout its development of a quality approach in accordance with the criteria of Quality Tourism.

For customer satisfaction !

The values ​​and requirements of Qualité Tourisme have prompted the Villa Nicolo team to embark on this approach with the aim of improving the service offered so that each of our customers is a satisfied customer. This project encompasses and strengthens teamwork within the hotel as it encompasses all departments: housekeeping team, reception team, the breakfast team and management.

What about the Villa Nicolo ? 
On the 02/20/2020, we have obtained the grade of 96.74 % 

The Villa Nicolo team has met all efforts to obtain this label and remains very motivated in this perspective of a job well done and the constant improvement of the services offered.

What about you ? 

The customer is at very heart of this process, so we invite you to share your impressions and your suggestions for improving the service offered at the Villa Nicolo. We also take advantage of this article to thank you for taking the time to answer the satisfaction questionnaires, this allows us to understand our strengths and weaknesses and to work together to make your stays sweeter and sweeter : https://questionnaire-qualite-tourisme.fr/qt98309 

See you soon,

At your service,
The Nicolo team